26/03/24 Blog

Why do we need a machine service agreement?

Getting product packed, wrapped, and delivered to our customers is a key part of every business. 

Packaging machinery plays an important role in this process, so optimising its reliability and performance is essential to both your operations and your bottom line. 

The most effective and straightforward way to guarantee this is to put in place a service agreement with a trusted partner.

What is involved: Your ideal service partner will provide a team of experienced engineers who are equipped to deal with your machinery issues effectively, both onsite and remotely.  They will offer regular preventative maintenance and servicing and will also include priority cover for any unexpected machinery issues that may arise.

A bespoke service agreement is the most effective as it will consider all aspects of your operations, such as the scope of your machinery, its age, usage patterns and your in-house resources.

Let’s examine why this type of agreement is so important to our operations and detail the many associated benefits.


Preventative maintenance increases the efficiency and lifespan of your equipment.

Regular monitoring and maintenance by certified engineers not only ensures your machinery is operating optimally but it also avoids potential damage.  Regular preventative maintenance ensures high-wear machinery components are serviced and replaced as needed before they can cause a performance issue.

Engineers will also provide continuous updates and improvements to your equipment, optimising productivity and extending the working life of the machine.


Planned services avoid unplanned downtime!

When you work closely with your service provider, regular service and maintenance is planned for a time that suits you!  Scheduled downtime causes minimal disruption to your operations and allows you to plan production accordingly.

Unexpected breakdowns on the other hand can be an operational nightmare, resulting in unexpected downtime, disruption to production schedules and potential missed delivery deadlines.


A serviced machine is a safe machine

A serviced machine is a safer machine for operators.  Regular servicing with expert engineers ensures all safety procedures are carried out in a timely manner, with worn or damaged parts replaced before they can cause a safety concern.


Expert advice every step of the way

A service contract agreement ensures you have access to expert engineers whenever you need them.   Importantly, should any issues arise unexpectedly you know who to reach out to, and you will have a team of experts on hand, whom you already know and trust.


Planned Expenditure versus Unplanned Costs!

No one likes financial surprises! When a machine issue arises unexpectedly it doesn’t take long for costs to rise.  Damaged parts, production losses and missed shipments are just some of the risks associated with an unexpected downtime.


The right parts on time, every time!

A quality service provider will carry a comprehensive range of machine spares, ensuring no lengthy delays or hold ups while waiting for replacement parts.


And Finally…

It is clear that a robust service agreement is essential to your operations, and ensures the reliability and performance of your machinery – ultimately safeguarding and optimising your production.


NPP we are happy to offer full service support to our customers, for full details get in touch with us today.


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Pictured: Gary Wallace, David Duffy, Eoin Mc Donagh, Chris Bloomfield and Dermot Dooley.

NPP completes the acquisition of Active Packaging Limited

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